Hi there!
We are Semrush, a global Tech company developing our own product – a platform for digital marketers.
Are you ready to be a part of it? This is your chance! We’re hiring for Channel Partner Success Manager (Strategic Customer Success Team).
Tasks in the role
This is our Senior Strategic Customer Success Manager role for those who can find a common language with anyone in the world.
Key Responsibilities:
- Strategic Account Management: Build and nurture strong relationships with agency teams and users, helping to enable them on Semrush Enterprise. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
- Renewals & Retention: Drive high agency retention and renewal rates by ensuring our channel partners are fully enabled and see ongoing value from the product and their partnership with you. Work closely with your Channel AEs to identify upsell and cross-sell opportunities.
- Drive Customer Value: Collaborate closely with different customer stakeholders to create and link key workflows within their agency services to the business value Semrush drives.
- Performance Reporting: ensure Channel Partner can clearly see the performance of their client work within the platform.
- Account Planning: work with your Channel AEs to build out plans across your Channel Partners to outline the opportunities for growth.
- Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback.
- Create & Execute Success Plans: Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives.
- Demonstrate Thought Leadership: you partner with your clients to help them understand what is most relevant to their business as it relates to SEO.
- Collaborative Problem Solving: Partner with internal teams (Product, Sales, Support) to solve complex customer challenges.
Who we are looking for
Required Qualifications:
- 7+ years of experience in Customer Success or a related role.
- Proven track record of building strong relationships.
- Excellent problem-solving skills.
Preferred Qualifications:
- Experience with BrightEdge, Conductor, or other marketing platforms.
- Strong project management skills.
We will try to create all the right conditions for you to work and rest comfortably
- Flexible working hours
- Unlimited PTO
- Employee Support Program
A little more about our company
Semrush is a leading online visibility management SaaS platform.
Our Diversity, Equity, and Inclusion commitments
Semrush is an equal opportunity employer.
Our new colleague, we are waiting for you!
