Customer Support Specialist

Customer Support Specialist

Wallet in Telegram is a digital asset solution natively embedded into Telegram’s interface. Backed by The Open Platform, Wallet in Telegram gained 100M+ user accounts in 2024, and aims to make its solution available to all 1BN+ of Telegram’s users. Wallet in Telegram offers a dual-wallet experience with Crypto Wallet (a multi-chain wallet for trading and sending crypto to contacts) and TON Wallet (a self-custodial wallet with access to the TON ecosystem of dApps and tokens).

We are currently looking for a Customer Support Specialist to join our team in Uzbekistan. The ideal candidate will be responsible for assisting users, resolving inquiries efficiently, and ensuring a high level of customer satisfaction.

Responsibilities:

• Provide customer support via written communication channels.
• Analyze situations and resolve customer problems.
• Collaborate with internal project departments to resolve customer issues.
• Work with internal documentation and prepare reports.
• Participate in developing the knowledge base (instructions, regulations, rules).

Requirements:

• 1+ years of customer support experience, with a focus on written communication (chat, email).
• Desire to develop in the field of customer consulting and support.
• Confident oral and written communication skills in English (B1 level or higher) and Russian (C2 or native).
• Proficiency in Microsoft Office.
• Ability to multitask.
• Experience in the crypto sphere will be a plus.

We are looking for specialists available to work on a 2/2 shift schedule, from 12:00 pm to 12:00 am (GMT+3).

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.
• Non-bureaucratic management that focuses on results.
• Regular performance reviews to assess your progress.
• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
• Compensation for medical expenses.
• 20 business days of paid vacation annually.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal conferences, English courses and corporate events.

Wallet is an equal opportunity employer.