Business Analyst Middle/Middle+ [Delivery Platform]

We’re looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers.

This role focuses on the Ambassadors direction — our frontline employees who deliver products and consult clients. Ambassadors work daily with a mobile application that supports the full delivery flow (meetings, routes, deliveries), while operations teams manage distribution, routing, and workload through a backoffice system.

This is a business- and operations-heavy role with strong exposure to product development. You’ll work closely with operations, product, analytics, and engineering to build scalable processes, improve efficiency, and support large operational teams.

Challenges that await you:

• Own and develop business and operational processes for the Ambassadors direction
• Work deeply with the Ambassador mobile app:
• define and improve end-to-end delivery flows
• translate operational needs into product requirements
• Work with the backoffice system:
• meeting distribution
• route planning
• workload allocation across ambassadors
• Design, document, and maintain operational regulations, workflows, and standards
• Partner closely with operations managers and field teams to understand real-world challenges and validate solutions
• Critically assess incoming requests, identify root causes, and challenge assumptions when needed
• Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery
• Write clear, structured requirements for development teams
• Define tasks, track progress, and control delivery timelines
• Work with product analysts to define business and operational metrics, track performance, and measure impact of changes
• Monitor and improve key metrics related to delivery efficiency, productivity, and quality
• Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders

What makes you a great fit:

• 2–4 years of experience as a Business Analyst/Project Managers/Product Managers
• Strong business mindset with hands-on experience in operational environments
• Proven ability to work with business and product metrics, define KPIs, and use data for decision-making
• Experience collaborating with product analysts and translating insights into actionable changes
• Excellent communication skills — confident working with large operational teams and senior stakeholders
• Strong critical thinking: able to question inputs, identify inconsistencies, and focus on real problems
• High level of structure and organization — comfortable managing complex processes and multiple streams of work
• Experience in task decomposition, prioritization, and deadline control
• Ability to write clear, structured requirements and work effectively with engineering teams
• Strong stakeholder management and expectation-setting skills
• English level B2 or higher

Your bonus skills:

• Experience in Contact Centers/Telesales/Customer Support / Customer Care/Delivery/Operations
• Background in large operational organizations with significant frontline staff:
• delivery services
• logistics or warehouses
• couriers or drivers (marketplaces, fintech, e-commerce)
• Experience building or improving internal tools for operational teams
• Exposure to people management, motivation systems, or operational leadership

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions
• Honest Feedback: valuing open, transparent communication
• Supportive Team: a strong, collaborative community
• Celebrating Achievements: recognizing our wins together
• High-Tech Environment: a team full of smart and revolutionary people who dare to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to Mexico with assistance for the employee and their family
• Flexible work from one of our offices or remote
• Healthcare Coverage
• Education Budget: Language lessons, professional training and certifications
• Wellness Budget: Mental health and fitness activity reimbursements
• Vacation policy: 20 days of annual leave and paid sick leave