AI Platform Engineer

Come shape the future of email, communication, and productivity!

ROLE 👩🏽‍💻👨‍💻

Own the observability and lifecycle management of AI features across the organization
Build tools and infrastructure to enable teams to develop, monitor, and optimize LLM-powered features
Design and implement closed-loop evaluation pipelines that automatically validate prompt changes
Develop comprehensive metrics and dashboards to track LLM usage: cost per feature, token patterns, and latency.
Create systems that tie user feedback to specific prompts and LLM calls
Establish best practices and processes for the full lifecycle of prompts: development, testing, deployment, and monitoring
Collaborate with engineering teams across the org to ensure they have the tools and visibility needed to build high-quality AI features
Technologies we use: Go, Postgres, Kubernetes, Google Cloud, various LLM providers (OpenAI, Anthropic, Google Vertex)

4+ years of software development experience with a focus on backend engineering, DevOps, ML Ops, or SRE work. Proficient in at least one back-end programming language (ideally Go).
Experience with observability, metrics, and monitoring systems.
Understand percentiles (P90, P95), know how to build meaningful dashboards, and can turn raw data into actionable insights.
Think in terms of pipelines, lifecycles, and closed loops. Know how to build scalable infrastructure that enables teams to move faster.
Produce work that is striking, worthy of attention, and a contribution to the state of the art.
Effective across various mediums (especially Slack, Notion, and email) and can produce and consume detailed written materials as needed.
Acts with 100% responsibility for their own outcomes as well as the outcomes of the company.
Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty.
Embrace challenges, welcome feedback, and believe you and others can always grow.

The expected salary for this position:

Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Disability and life insurance options
401(k) and RRSP matching
Paid parental leave
20 days of paid time off, etc.

We do not discriminate on the basis of race, religion, color, gender expression or identity...