Business Analyst Middle [Payments & Transfers]

We’re looking for a Business Analyst to join our Payments & Transfers team, responsible for Transfers, Payments, and Top-Ups in the mobile application.

This role involves close collaboration with product managers, engineering, QA, designers, and other processing and platform teams. You will help align business logic across systems, improve and standardize payment processes, and ensure smooth integrations with internal and external services.

This is a business- and process-focused role with strong exposure to product and technical decision-making, well suited for someone who enjoys working at the intersection of payments, mobile products, and complex system interactions.

Challenges that await you:

• Collecting and analyzing requirements from stakeholders, making decisions on system changes, and overseeing implementation
• Facilitating communication between technical teams and business units to ensure alignment on projects
• Deeply understanding product workflows, specializing in payments and transfers functionality
• Identifying the root causes of process errors and collaborating with cross-functional teams to resolve issues
• Closely collaborating with designers, product managers and a technical team
• Engaging with stakeholders (cross-functional Plata teams and external partners) to understand their objectives and transforming their requests into clear, actionable requirements
• Analyzing regulatory requirements and translating them into product and system requirements

What makes you a great fit:

• Strong understanding of banking operations and card products (debit cards, payment flows, fees, KYC/AML)
• Experience in fintech or banking is a strong advantage
• Proven experience in gathering and documenting business requirements
• Ability to set clear business tasks for development teams, with a solid understanding of how services are structured
• Experience in cross-team collaboration
• Strong analytical and systematic thinking
• Experience in creating BPMN (Business Process Model and Notation), UML (Unified Modeling Language), Data Flow Diagrams (DFD), or similar schemes for visualizing and documenting business processes
• Basic knowledge of SQL is an advantage
• B2 or higher English level for effective communication with an international team

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions
• Honest Feedback: valuing open, transparent communication
• Supportive Team: a strong, collaborative community
• Celebrating Achievements: recognizing our wins together
• High-Tech Environment: a team full of smart and revolutionary people who dare to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs — Serbia, Cyprus or Kazakhstan — with assistance for the employee and their family
• Flexible work from one of our offices or remote
• Healthcare Coverage
• Education Budget: Language lessons, professional training and certifications
• Wellness Budget: Mental health and fitness activity reimbursements
• Vacation policy: 20 days of annual leave and paid sick leave

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