Description
We are looking for an experienced Customer Success Manager to manage B2B clients across Europe and the US.
This role combines account management, project coordination, and client support. You will be the primary point of contact for clients, ensuring smooth delivery, high satisfaction, and long-term retention.
The role is hands-on and execution-focused, with a strong emphasis on communication, ownership, and problem-solving.
What you will do
- Own client relationships end-to-end after deal closure and Sales handover, acting as the primary point of contact for 3 concurrent client projects with up to 150 active students and translating client context into actionable alignment across Delivery, Experts, Product, and Operations teams.
- Monitor client engagement using analytics tools (e.g. Tableau), CRM, and LMS data to identify risks or early warning signs, and manage client expectations by clearly communicating scope and timelines to protect retention.
- Coordinate client onboarding and ongoing delivery across multiple clients and up to ~30 concurrent courses, acting as the operational bridge to track progress, escalate issues with context, and own resolution end-to-end.
- Proactively suggest improvements to processes, tooling, or client experience based on recurring issues and patterns.
- Operate effectively in a startup-like environment with overlapping responsibilities and a high level of autonomy.
Requirements
- 2+ years of hands-on experience in one or more of the following roles: Customer Support, Project Management, Product Management, Account Management, or Customer Success
- Fluent English (written & spoken)
- Strong analytical and structured thinking
- Excellent communication and stakeholder management skills
- Ability to manage multiple clients and priorities
- You are proactive, structured, and comfortable owning outcomes.
- You enjoy working with clients, solving problems, and coordinating across teams.
- You are reliable, detail-oriented, and calm.
Nice-to-have
- Experience working in B2B
- Background in EdTech, SaaS, or IT
- Experience working with EU and/or US clients
- Experience with CRM / CS tools (HubSpot, Salesforce, Planhat, etc.)
- Fluent Russian/Spanish as a plus
What we can offer you
- 100% remote collaboration.
- Flexible working hours.
- Professional development in the international team.
- A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless.
- Diverse and tight-knit team spread out across the US, LatAm, and more!
