Freedom24, part of a fast-growing international financial group listed on NASDAQ, is expanding across Europe and is currently looking for a highly responsible and attentive to detail Compliance Officer to join our team in Berlin, Germany.
Join us and become part of a professional, dynamic team shaping the future of investment services in Europe.
Responsibilities
Handling customer inquiries regarding trading platform, accounts, deposits and withdrawals;
Resolving client issues efficiently, ensuring high-quality service and satisfaction;
Assisting clients with onboarding, KYC (Know Your Customer), and account verification processes;
Maintaining accurate records of client communications for compliance and audit purposes;
Escalating technical or complex issues to relevant teams for resolution;
Proactively addressing client concerns to prevent dissatisfaction;
Collecting and analyzing customer feedback to improve service offerings;
Identifying and addressing suspicious activities, fraudulent transactions, or potential security risks;
Collaborating with the Compliance and Risk teams to mitigate client-related risks;
Other activities as per request(s) of the Company with the skill set of the Employee.
Requirements
Bachelor’s/Master’s degree in Economics, Finance, or a related field;
1-2 years of experience in customer support within the financial sector; experience with a broker is a plus!
Fluent in German, both written and spoken;
Fluent in English, both written and spoken;
Excellent communication skills;
Conditions
Opportunity to work in an international company;
Competitive salary;
Partial compensation of annual fee of a private insurance scheme;
Interesting tasks and projects;
Professional development and work in a team of experts.
Share this job opening
Application:
First name
Last name
Phone number
Email
Cover letter
Link to CV (If You Have One)
Upload CV
I agree to the processing of my personal data in accordance with the Freedom24 Privacy Policy
