The Opportunity
To achieve our ambitious goals, we’re looking for a Legal Operations Manager to join our Legal team. This role will focus on optimizing and scaling an already established legal infrastructure, with an emphasis on data, systems, and capacity planning to ensure the Legal team continues to operate as a strategic partner to the business.
Responsibilities
- Architect legal operations processes that support a mature, high-growth legal function
- Manage and optimize core legal technology platforms, including Ironclad (CLM) and Brightflag (legal spend and matter management)
- Develop and maintain dashboards and reporting on contract cycle time, legal demand, workload, and SLA performance
- Analyze trends in legal demand and performance to inform staffing, budgeting, and process improvements
- Drive continuous improvement initiatives across intake, triage, legal workflows, and knowledge and matter management
- Collaborate cross-functionally with Revenue Operations, Finance, and Procurement to align legal processes with business needs
- Support annual planning, vendor management, and outside counsel optimization efforts
- Assist Legal leadership efforts to drive overall team engagement and plan team on-sites
Qualifications
- Has 3–5 years of experience in legal operations, business operations, or a closely related role
- Has hands-on experience administering and optimizing Ironclad and Brightflag in a production environment
- Brings demonstrated experience with capacity planning, workload analysis, or resource forecasting for legal teams
- Is highly analytical and comfortable working with data, metrics, and operational dashboards
- Has experience improving and scaling legal processes within an established legal infrastructure
- Communicates clearly and effectively with legal and non-legal stakeholders
- Is comfortable operating independently and owning projects end-to-end
- Thrives in a fast-paced, high-growth technology environment
- Brings a systems-thinking mindset and a bias toward operational rigor and continuous improvement
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
Compensation and Benefits
Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:
- Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
- Disability and life insurance options
- 401(k) and RRSP matching
- Paid parental leave
- 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
- Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
- Annual professional development budget and opportunities
