About the company
Playrix is one of the most successful mobile game development companies in the world. In terms of mobile application revenue, we rank first in Europe and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.
Team, about the role
You will be part of our Services Support team, which supports internal tools and services. We pay close attention to the service lifecycle: we assess needs to choose the right tool, monitor its effectiveness and necessity.
Tasks
- Participating in testing projects and implementing new services and tools;
- Commissioning/decommissioning services;
- Documenting service administration processes and principles;
- Preparing instructions for service users and first-line support;
- Administrating and auditing access;
- Launching and monitoring subscription/contract renewal processes;
- Troubleshooting problems related to working with services and communicating with the developer's technical support to solve them;
- Optimizing and automating current processes.
Our stack
- Asana and Slack for communication and tracking of key tasks;
- Google Workspace for data storage, authorization (SSO Google) and documentation;
- Python, Bash and Powershell for automation.
Requirements
- 3+ years of experience in technical support, 2nd or 3rd line Service Desk;
- Knowledge of basic access management principles for information resources;
- Knowledge and experience with system software, its installation, and configuration;
- Experience with two operating systems from the list: Windows, Linux, macOS;
- Administration skills with Google Workspace(perfect skills), Asana, GitHub, Microsoft, modern AI tools on Enterprise level;
- Experience with administering modern services from the GameDev stack;
- Experience writing technical documentation and user instructions;
- Knowledge of basic software licensing principles;
- Experience with Jira and JSM.
Preferred
- Programming skills (Python, PowerShell, Bash);
- DevOps experience is extremely welcome;
- Experience in RPA introduction;
- Knowledge of ITIL.
We offer
Flexibility at work
Remote work format. You can do your work however and wherever you like — we only evaluate your results.
Caring for health and well-being
- We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
- We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
- We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
- We pay for participation in specialized conferences and courses and hold our own internal conferences.
- We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
- We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
- We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
- We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.
