We are looking for an experienced and forward-thinking Product Manager to lead the digital transformation of our Collections function. This role will be pivotal in driving the design, development, and implementation of AI-driven capabilities and telephony enhancements to improve recovery rates, and operational efficiency.
The ideal candidate will combine strong analytical and strategic thinking with hands-on experience in AI technologies, telephony platforms.
Challenges that await you:
AI Strategy and Implementation
- Define and execute the AI roadmap for Collections, focusing on improving customer contact efficiency, segmentation, and recovery performance
- Lead the design, testing, and deployment of AI voice bots and conversational AI (both internally developed and through external vendors)
- Collaborate with data science, engineering, and operations teams to integrate machine learning models for risk segmentation, optimal contact strategy, and payment prediction
- Evaluate and select AI partners and platforms; manage relationships with external technology providers
- Ensure AI tools comply with local regulations, data privacy, and ethical AI standards
Telephony Strategy and Optimization
- Own the telephony product roadmap for the Collections area, ensuring robust infrastructure and continuous improvement of KPIs such as contact rate, right-party contact, call quality, and agent utilization
- Partner with internal telephony and IT teams to enhance system stability, reporting, and routing logic
- Design and execute A/B pilots to test new dialing strategies, call routing setups, and campaign optimizations
What makes you a great fit:
- Bachelor’s degree in Business, Engineering, Computer Science, or related field
- 4+ years of experience in product ownership, digital collections, or telephony strategy (preferably in financial services or fintech)
- Strong knowledge of AI technologies, conversational AI, and voice automation solutions
- Proven track record in A/B testing, performance analytics, and continuous improvement initiatives
- Excellent analytical and communication skills, with ability to translate data into actionable insights
- Fluent in English
Your bonus skills:
- Experience managing telephony systems (Genesys, Avaya, Amazon Connect, or similar)
- Experience in digital or neobank environments
- Knowledge of collections processes
- Experience managing vendor partnerships and technology integrations
- Spanish is a plus
Our ways of working:
- Innovative Spirit: A commitment to creativity and groundbreaking solutions
- Honest Feedback: valuing open, transparent communication
- Supportive Team: a strong, collaborative community
- Celebrating Achievements: recognizing our wins together
- High-Tech Environment: a team full of smart and revolutionary people who dare to challenge the status quo of incumbent finances
Our benefits:
- Relocation support to one of our hubs — Mexico, Cyprus or Serbia — with assistance for the employee and their family
- Flexible work from one of our offices or remote
- Healthcare Coverage
- Education Budget: Language lessons, professional training and certifications
- Wellness Budget: Mental health and fitness activity reimbursements
- Vacation policy: 20 days of annual leave and paid sick leave
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