Associate IT Helpdesk Engineer

Bangalore

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

We are seeking an enthusiastic and customer-focused Associate Helpdesk Engineer to join our global IT Helpdesk team. This is an excellent opportunity for recent graduates or early-career professionals to launch their IT career in a dynamic, international environment. You'll be part of a global team supporting Wrike employees worldwide, gaining hands-on experience with enterprise IT systems and processes.

Your Impact:

• Serve as the first point of contact for IT support requests via our ticketing system, providing friendly and effective technical assistance to employees.
• Troubleshoot and resolve hardware, software, and basic network issues for MacOS and Windows devices.
• Support employee onboarding and offboarding processes, including hardware provisioning, account setup, and equipment returns.
• Assist with device enrollment and basic management using MDM platforms (Jamf for Mac, Microsoft Intune for Windows).
• Maintain accurate IT asset inventory.
• Provide basic AV support for Zoom rooms and video conferencing, ensuring smooth operation for meetings and events.
• Collaborate with global team members to resolve technical challenges.
• This is a full-time, onsite role with mandatory attendance at the office for all 5 working days each week.

Your Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field (recent graduates welcome!)
• Understanding of basic concepts (TCP/IP, DNS, DHCP).
• Basic understanding of Windows and MacOS operating systems.
• Strong problem-solving abilities and analytical thinking.
• Excellent communication skills in English (written and verbal).
• Customer service mindset with patience and empathy.
• Ability to work effectively in a team environment.
• Eagerness to learn new technologies and IT best practices.
• Strong organizational skills and attention to detail and the ability to prioritize tasks effectively.

Standout Qualities:

• Basic knowledge of Office 365 or Google Workspace.
• Familiarity with ticketing systems.
• Previous internship or part-time experience in IT support.

Team Dynamics:

We are a global IT Helpdesk team of six, distributed across multiple locations, responsible for delivering reliable, high-quality IT support for over 1000 Wrike employees. As an in-office team member based in Bengaluru, you’ll become a critical part of our worldwide IT operations—supporting a broad set of devices and services, collaborating on automation projects with IT Operations, and working closely with local HR and Workplace Ops to ensure a seamless office and remote user experience.

Why This Role Is Perfect For New Graduates:

• Core training program to get you up to speed.
• Mentorship from experienced IT professionals.
• Exposure to enterprise-level IT infrastructure and best practices.
• Career progression path within our IT organization.
• Opportunity to work with cutting-edge technologies.
• Global team collaboration experience.
• Focus on continuous learning and professional development.

What’s Next?

• Recruiter Screening.
• HM Review.
• Technical Interview (90 mins).
• Cultural Interview (75 mins).
• Final Interview (60 mins) face-to-face.

Why Join Wrike?

• 18 calendar days of paid vacation (12 days of National & Festival holidays (10 fixed, 2 flexible)).
• Sick Leave Compensation (5 Paid Uncertified Sick Days).
• Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month.
• Parental Leave: 26 Weeks Maternity / 4 Week Paternity.
• 2 Volunteer Days.
• Group Medical Insurance (Employees + Dependents).
• Term Life Insurance (Rs 50,00,000).
• Personal Accident Insurance (Rs 50,00,000).
• Monthly Broadband / Internet Reimbursement (INR 1500).
• Hybrid Working Model + Complimentary Lunch & Snacks.

Your recruitment buddy will be Nandini Singh, Sourcing Recruiter.

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our culture and Values

• Customer-Focused: We care about our customers.
• Collaborative: We work as one and win together.
• Creative: We strive to succeed through continuous innovation.
• Committed: We believe in ownership at all levels of the organization.