Data analyst [Collections]

We are looking for a highly skilled Data Analyst to join our Collections team. In this role, you’ll play a key part in improving our collections strategies through data-driven insights and rigorous experimentation. You’ll partner closely with Risk and Operations teams to optimize recovery performance, agent efficiency, and overall portfolio health.

Challenges that await you:

• Design, execute, and evaluate A/B tests and other experiments to identify the best strategies for improving repayment rates, agent productivity, and customer contact efficiency
• Develop and refine performance metrics, agent incentive models, and operational KPIs
• Collaborate with Product, Risk, and Operations teams to identify growth opportunities, test process changes, and measure business impact
• Build and automate data pipelines, dashboards, and monitoring systems to ensure timely, actionable insights
• Forecast performance and model financial outcomes to support decision-making in collection strategies and resource allocation
• Communicate findings clearly to non-technical stakeholders and translate data into business actions

What makes you a great fit:

• 2–4+ years of experience in data analytics, preferably in Collections, Risk, or Product Analytics
• Strong background in A/B testing and experimental design — from hypothesis formulation and sample sizing to statistical validation and actionable insights
• Solid understanding of statistics, probability, and causal inference
• Proficiency in SQL and experience with Python for data analysis
• Experience with data visualization tools (Tableau or Superset)
• Proven ability to work with cross-functional teams and communicate analytical results effectively
• Self-driven, detail-oriented, and comfortable operating in a fast-moving fintech environment.

Your bonus skills:

• Experience in fintech, lending, or collections analytics
• Familiarity with data workflow tools such as Airflow or dbt
• Background in fraud detection, credit risk, or portfolio performance analytics
• Experience mentoring analysts or leading small analytical initiatives

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions
• Honest Feedback: valuing open, transparent communication
• Supportive Team: a strong, collaborative community
• Celebrating Achievements: recognizing our wins together
• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs — Mexico — with assistance for the employee and their family
• Flexible work from one of our offices or remote
• Healthcare Coverage
• Education Budget: Language lessons, professional training and certifications
• Wellness Budget: Mental health and fitness activity reimbursements
• Vacation policy: 20 days of annual leave and paid sick leave